Warranty issues

If you believe you are experiencing a problem with one of our products, please begin with contacting your point of sales for further instructions on how to proceed. The point of sales is your first hand in helping you with the warranty reclaim. 

Earphones & Headphones

Nocs guarantees that this product is free from manufacturing and material defects at the date of purchase and for a period of one (1) year from the date of purchase.This warranty does not limit binding legislation or the consumer’s rights towards the seller. Thise warranty is valid provided that the party selling the product does not issue other warranties, and that the following conditions are met:

• That the customer provides receipt with the date and place of purchase.
• That it is purchased through an authorized reseller. Any purchases made through unautharized resellers or third party sales will not be covered. 
• That the product can be identified as the product it is claimed to be.
• That the product is not damaged due to improper treatment such as heat, cold, humidity, magnetism, abnormal wear and tear, modification or force majeure.
• That the product is not damaged as a result of misinterpretation of the instructions.
• That any manufacturing and/or material defects concern the main product, namely the earphones.

For any warranty issues please contact us at support (at) nocs.se

 

Speakers

Nocs warrants that this product is free from manufacturing and material defects at the date of purchase and for a period of one (1) year from the date of purchase. This warranty does not limit binding legislation or the consumer’s statutory right. Thise warranty is valid provided that the party selling the product does not issue other warranties, and that the following terms and conditions are met:

• This warranty is valid provided that the owner provides receipt with the date and place of purchase.
• This warranty is valid provided that the product has been purchased from an authorized reseller. Any purchases made through unautharized resellers or third party sales will not be covered. 
• This warranty is valid provided that the product is not damaged due to improper treatment such as heat, cold, humidity, magnetism, abnormal wear, modification or force majeure. 
• This warranty is valid provided that the product is not damaged as a result of misinterpretation of the instructions. 
• This warranty is valid provided that the product has not been put through any kind of service, modification or any other formkind of handling by an unauthorized person. 
• This warranty is valid provided that the serial numbers are unaltered and readable. 
• This warranty is limited to the replacement of the product, and does not include transportation, handling or any other incremental costs. 
• This warranty is limited to the original owner of the product. 
• This warranty is applicable only to defects related to the materials and workmanship as of the time of purchase, and a reasonable amount of wear and tears during the ensuing year.

 

Warranty Replacements

If covered by warranty Nocs will replace the product or in some cases, at Nocs discretion, choose to replace it with a refurbished product. If the product is obsolete, a fitting replacement will be selected based on the features and the retail price of the product. For obsolete products Nocs cannot guarantee the same color as the original product. Warranty replacements will be processed within 60 days. If the product should be out of stock this period may be extended. Replaced or repaired products during the Warranty Period will be warranted for the remainder of the original Warranty Period, or for 60 days from the date of repair or replacement.

 

Warranty Shipping

Nocs will bear shipping back to the customer after warranty process only. The customer is responsible for all shipping and handling costs related to returning the product to Nocs. Products needs to be shipped in their original packaging or protected suitably to prevent damageduring shipping. Nocs will not be accountable for damage sustained in shipping. Nocs will only be able to process packages that contain the full info of the customer, full name, shipping address, email address and order number.

 

Returns

If you have received your order and for some reason changed your mind, you may return the product within 14 days of receiving your order. Please send us an email at support (at) nocs.se quoting your order # and we will get back to you with further instructions.

For acceptance of a return the product must be unused and in perfect condition including original packaging, all accessories and a copy of the receipt. Accepted returns will be handled within 14-days of receiving and credited back to your account. Please note that the customer is responsible for any shipping charges related to a return back to our address in Sweden. Paid shipping or handling fees are non-refundable.

 

Customer Service & Warranty

 

For store questions regarding warranty issues or returns please contact us at:

hello (at) nocsdesign.com

If you believe your product is defective and covered by our warranty, please send us an email to support (at) nocs.se